café lilou

Café lilou was one of my best places for deserts... and I'm sure that all of you are familiar with this place .. it has a lot of branches, but I always go to Alaali's branch .. Because I like its decoration .

Café Lilou offers an extensive assortments of fresh cakes and pastries, besides inventive crisp salads and sandwiches with  reasonable prices .. 

 But, I don't think that I am going to continue  going there, because the the last time I went, which was the day before yesterday. I ordered a roasted turkey sandwich for me and a mini beef burger for my friend .. Unfortunately, as always, I had to wait for a very long time which bothered me. But this wasn't the problem.

When our orders arrived, I was really shocked for seeing a long hair in my sandwich, which made me feel like I need to vomit .. But, I didn't capture it as people do as they find things like this in their plates or leaving the café .. But, instead I asked them nicely to change my sandwich because I can't eat it after seeing the hair ! .. so they took the plate and I had to wait for another long time again. they brought my sandwich after my friend has finished her own plate. I was happy to eat because I thought that was very nice from them to change the plate without argument  .. When I finished my launch I ordered two bagatelle for deserts and I asked for the bill ... 

And here was the big shock .. they counted the replaced hair sandwich and the new one as well !!!!

I felt very shy to argue and I paid !!!!!! 

But the question is  ==> am I supposed to pay for their carelessness in serving the customer and thier dirty sandwich .. And I'm sure that if someone was in my situation  he will not pay!